General Maintenance Facilities is responsible for general maintenance, and will fix issues related to heating and air conditioning, lighting, plumbing, etc. Standard maintenance is free, but some support services may incur a cost. Work orders may be submitted online. For floods or other issues of immediate concern, call 212-305-HELP (4357), Option 3, or during off hours, notify Public Safety. Emergencies should be reported to Public Safety at 212-305-7979. If Facilities is not responsive to your request, contact your Department Administrator. Your DA may be able to expedite repairs. Note: If your lab was recently renovated, issues should be reported to your project manager (from Capital Projects), as these issues may have resulted from the construction project.